FAQs

Care instructions

- Do not dry clean.
- Wash and dry garments inside out.
- Wash incold or warm water.
- Use mild detergents.
- Dry on low setting or hang dry.
- Do not iron directly onto design.
- The letters are heat pressed. Regular wear might cause peeling.

 

When will I received my order?

Our processing time is usually about 3-8 business days. Please look at our individual listing to see the processing time.

 

I haven't received my item and would like a refund

Please note that if there is a delay caused by USPS, there is really nothing that we can do on our end. We are NOT responsible for transit delays and we will NOT replace or refund at our expense.

Please make sure that you've entered the right mailing address. If you didn't receive your item due to wrong address you provided, we are NOT responsible for this and we will NOT replace at our expense.

Please keep track of your delivery day so you know when its being delivered. Package theft is not covered with shipping and we will NOT replace at our expense.

 

I'd like to cancel my order

As we begin production immediately, we do not accept cancellations. Please verify your order details and ensure that the shipping address is correct. Orders will be mailed using USPS First Class Package Services (usually 3-5 business days depending on your zone). Signature confirmation may be added at our discretion. We are not responsible for transit delays. Any delays in our production timeline will be stated on our shop announcements. Please plan accordingly. If you need a rush order, please pick Priority Mail or Priority Mail Express for the shipping on the checkout.

 

I'd like to return my order

As this product is custom made, we do not accept returns for any reason. If there is an error on our end, please let us know via email at theaspiringcrafter@gmail.com and we will do our best to make it right.

*Please note that colors may slightly vary depending on your monitor settings.